Services — E&E Managed Solutions

01 — Managed IT

Somebody to call.

The core of what we do. We take responsibility for your day-to-day technology so that when something stops working, it's our problem and not your morning.

Remote and on-site support, evenings and weekends, plus daytime triage — if something's actively costing you money, call, text or send us an email and we'll get to it the moment we can step away.
Health checks on every machine during scheduled visits — failing drives, full disks and dying batteries get caught before they strand somebody.
Patching and updates scheduled outside your working hours, tested before they go anywhere near everybody's desk.
We deal with your other vendors. Your line-of-business software, your ISP, your copier company — you shouldn't have to translate between them.

Network switch with patch cables running into it.

02 — Cybersecurity

The easy door, closed.

Attacks on small businesses are almost never targeted. They're automated, and they go looking for whoever left something open. Most of protecting you is unglamorous and it works.

Endpoint protection that we actually check on a schedule, rather than a free antivirus nobody has looked at since install.
Email security and MFA everywhere it can go. Most break-ins we're called about started with one stolen password.
Backups we restore from on purpose, on a schedule — because a backup nobody has ever tested isn't a backup.
Training for the people who click the links. Short, plain and specific to what's actually landing in your inbox — not a two-hour video nobody finishes.

03 — Cloud & Microsoft 365

Works from the truck.

Your people aren't all sitting at desks. Email, files and phones should follow them to the site, the shop floor, and the kitchen table without anybody thinking about it.

Microsoft 365 and Google Workspace migrations, run over a weekend so Monday looks like Friday did.
A licence audit on day one. Most businesses we take on are paying for seats that belong to people who left.
Cloud backup for cloud data. Microsoft keeps the service running; keeping your files is somebody else's job. Usually ours.
Server virtualisation or retirement when the box in the closet has done its time.

04 — Networks & on-site

Where the problems usually live.

Most of what gets called in as "the internet is down" turns out to be the firewall, a switch or the Wi-Fi. We design it, configure it and keep it that way — and when something needs hands on it, we come out.

Firewalls and switching specified for what you actually run, configured properly and kept up to date.
Wi-Fi surveyed, not guessed. If it doesn't reach the back of the warehouse, we move access points until it does.
Cabling when a job needs it — a missing run, a new drop, or a closet somebody made a mess of a decade ago. It's part of the work, not a side business.
VoIP phone systems that ring on a desk phone, a cell and a laptop at once, so calls stop getting missed.

Technician kneeling to wire equipment into a rack on site.

What it costs

Straightforward pricing. No meter-running language.

Occasional help is billed hourly. Once support becomes a regular part of running your business, we'll move you to a flat monthly rate so nobody's counting minutes. Either way, you'll know the number before we start.

$85 / hour

Remote support

Billed in 15-minute increments — no hour-long minimum for a five-minute fix
Most issues start with a screen-share — no waiting on a drive over
Evenings & weekends by default, daytime if it's actively costing you money

$100 / hour

On-site support

One-hour minimum, billed in 15-minute increments after that
Covers travel anywhere in South Louisiana — no separate trip charge
Hardware, networking, wiring — anything that needs hands, not just eyes

Custom quoted after assessment

Monthly care plans

Flat monthly rate scoped to your device and user count
Works out cheaper than paying hourly every time something comes up
No surprise invoices — you know the number going in, every month

Fixed quote priced before we start

Projects & one-off jobs

Migrations, new office buildouts, hardware refreshes
Priced and agreed before any work begins — never a running tab
Free to ask about, no obligation to say yes

Straight answers

The questions we get asked first.

How much does it cost?

Remote support is $85/hour, on-site is $100/hour — see the full breakdown above. If support turns into a regular thing, we'll scope a flat monthly package around your assessment so you're not tracking hours. Bigger jobs — a migration, a new office buildout, a hardware refresh — get a fixed quote before we start, never a running tab.

Why do you only work evenings and weekends?

Because right now we both still hold full-time jobs, and we'd rather be upfront about that than pretend otherwise. It's also a real advantage for you: updates and migrations happen after your business is closed, not in the middle of your team trying to work. As E&E grows, that changes — for now it means every client gets real, undistracted attention instead of being one ticket in a hundred.

What if something breaks during the day?

Call or text us anyway. If one of us can step away, we will — a lot of troubleshooting can happen from a phone in a parking lot. If we can't get to it immediately, we'll have a plan by the time we're off work and the fix goes in that night. We'll always tell you honestly which one it's going to be, not leave you guessing.

Do we have to sign a long contract?

Month to month, with 30 days' notice. We'd rather keep your business by being worth keeping. If you'd prefer an annual agreement for budgeting or compliance reasons, we'll write one.

What if we already have someone doing our IT?

That's common, and it's fine. Plenty of our clients came to us with a nephew, a part-time contractor or one very tired office manager holding things together. We can take the whole thing on, or just cover the parts that have outgrown them — backups, security and the network.

Are we too small for you?

Almost certainly not. We work with businesses of all sizes, and we're happy to help no matter how small you are. Reach out anyway — sometimes the right answer is just a few hours of setup with no ongoing contract, and if that's the case, we'll tell you.

What happens to our stuff if we leave?

You get everything: documentation, passwords, licence ownership and admin access, handed over properly. We don't hold accounts hostage or register domains in our own name. That's not leverage we want.

Start here

Not sure which of these you need?

That's what the assessment is for. An hour on site, and we'll tell you what's worth doing and in what order — including the parts you can handle yourself.

Book a free assessment Call (225) 230-8044

Everything your business needs, and nothing it doesn't.